Existing Clients - Frequently Asked Questions
Here you will find answers to a selection of common client queries and frequently asked questions. We hope you can find what you are looking for, but if not, rest assured we are here to help!
What times are you open?
+
Our usual opening hours are as follows:
Mon-Fri: 8.40-17.00
Sat: 9.00-12.00
Sun: Closed
Bank Holidays: Closed
I want to send you some documents - where do I send them?
+
How do I renew my policy?
+
Renewing your policy is simple, please email
info@cityinsurance.co.uk. In order to process your request we require your quoting your
full name, postcode, reg number (if appropriate) and client number.
We aim to respond to you in 24 (working) hours.
Alternatively if you wish to discuss your renewal, please contact
0345 017 9795 - option 1 - quoting your
client number, and one of our friendly advisors will be happy to assist you.
Make a request by email. This may be requesting duplicate documents, requesting cancellation, making a complaint, or other reasons – Get in touch!
+
We can only carry out a request to your policy where your email address matches the mail address we have on file.
Please complete the following info:-
We aim to reply to all queries within 24 (working) hours.
How to make a change to my policy?
+
We understand that changes to your policy will sometimes be necessary and we are here to help.
Please contact
0345 017 9795 - option 1 - quoting your
client reference and one of our friendly advisors will be happy to assist you.
How to make a claim on my motor policy?
+
Please contact our dedicated motor claims line on
0345 017 9795 - option 1 - for immediate assistance.
How to add another driver to my policy, or change my car/van?
+
We understand that changes to your policy will sometimes be necessary and we are here to help.
Please contact
0345 017 9795 - option 1 - quoting your
client reference and one of our friendly advisors will be happy to assist you.
If you are in need of
emergency assistance please contact
01423 535786 and have your registration number handy.
To add or upgrade your breakdown cover, please call
0345 017 9795 - option 1 - and quote your
client reference.
We have 3 tiers available; UK recovery, UK and Home, UK Home & EU. You can check what cover you have in place by viewing you policy documents.
More info.
Can I protect my excess?
+
Yes, we offer excess protection from
just £26.95. You will then not be left out of pocket if you need to make a claim.
Adding excess protection is simple. To have it added to your policy, or to speak to one of our specialist advisors, please call
0345 017 9795 - option 1 - and quote your
client reference.
How to add optional extras to my policy such as legal cover, excess protection or breakdown cover?
+
We offer some excellent
additional benefits which can easily be added to your policy.
For further info please visit our dedicated optional extras page:
https://www.cityinsurance.co.uk/optional-extras-for-your-car-insurance.php
Taking advantage of our additional cover is simple. To have it added to your policy, or to speak to one of our friendly advisors, please call
0345 017 9795 - option 1 - and simply quote your client reference.
Can I insure a second car?
+
We would be delighted to find you a deal on a second car or another policy - and have many discounts available to us.
For an
immediate quote please contact one of our friendly advisors:
0345 017 9795 - option 1
Do you offer different levels of home insurance?
+
Yes, as well as our competitive standard
Home Insurance we also offer specialist
Prestige Home Insurance for customers owning high value homes, or in possession of expensive contents.
For an
immediate quote please contact one of our friendly advisors:
0345 017 9795 - option 1
Can I still be use my insurance to drive in other EU member states post Brexit?
+
Your insurance will continue as normal. Further to a green card, additional cover is not required to drive in EU member states using your vehicle.
Car - 0345 017 9795 
Van - 0345 017 9792
Motorbike - 0345 017 9795
Home - 0333 0151509
Let Property - 0333 0151508
Business - 0333 0151507
Travel - 0333 0151516