Existing Clients - Frequently Asked Questions

Here you will find answers to a selection of common client queries and frequently asked questions. We hope you can find what you are looking for, but if not, rest assured we are here to help!

What times are you open?

Our usual opening hours are as follows:

Mon-Fri: 8.40-17.00
Sat: 9.00-12.00
Sun: Closed
Bank Holidays: Closed

I want to send you some documents - where do I send them?

Please email your documents to info@cityinsurance.co.uk for a member of our team to review.

How do I renew my policy?

Renewing your policy is simple, please email info@cityinsurance.co.uk. In order to process your request we require your quoting your full name, postcode, reg number (if appropriate) and client number.

We aim to respond to you in 24 (working) hours.
Alternatively if you wish to discuss your renewal, please contact 0345 017 9795 - option 1 - quoting your client number, and one of our friendly advisors will be happy to assist you.

Make a request by email. This may be requesting duplicate documents, requesting cancellation, making a complaint, or other reasons – Get in touch!

We can only carry out a request to your policy where your email address matches the mail address we have on file.

Please complete the following info:-

We aim to reply to all queries within 24 (working) hours.

How to make a change to my policy?

We understand that changes to your policy will sometimes be necessary and we are here to help.
Please contact 0345 017 9795 - option 1 - quoting your client reference and one of our friendly advisors will be happy to assist you.

How to make a claim on my motor policy?

Please contact our dedicated motor claims line on 0345 017 9795 - option 1 - for immediate assistance.

How to add another driver to my policy, or change my car/van?

What if I Breakdown?

If you are in need of emergency assistance please contact 01423 535786 and have your registration number handy.

To add or upgrade your breakdown cover, please call 0345 017 9795 - option 1 - and quote your client reference.

We have 3 tiers available; UK recovery, UK and Home, UK Home & EU. You can check what cover you have in place by viewing you policy documents. More info.

Can I protect my excess?

Yes, we offer excess protection from just £26.95. You will then not be left out of pocket if you need to make a claim.

Adding excess protection is simple. To have it added to your policy, or to speak to one of our specialist advisors, please call 0345 017 9795 - option 1 - and quote your client reference.

How to add optional extras to my policy such as legal cover, excess protection or breakdown cover?

We offer some excellent additional benefits which can easily be added to your policy.

For further info please visit our dedicated optional extras page: https://www.cityinsurance.co.uk/optional-extras-for-your-car-insurance.php

Taking advantage of our additional cover is simple. To have it added to your policy, or to speak to one of our friendly advisors, please call 0345 017 9795 - option 1 - and simply quote your client reference.

Can I insure a second car?

We would be delighted to find you a deal on a second car or another policy - and have many discounts available to us.

For an immediate quote please contact one of our friendly advisors:
0345 017 9795 - option 1

Do you offer different levels of home insurance?

Yes, as well as our competitive standard Home Insurance we also offer specialist Prestige Home Insurance for customers owning high value homes, or in possession of expensive contents.
For an immediate quote please contact one of our friendly advisors: 0345 017 9795 - option 1

Can I still be use my insurance to drive in other EU member states post Brexit?

Your insurance will continue as normal. Further to a green card, additional cover is not required to drive in EU member states using your vehicle.

Insurance

Car - 0345 017 9795

Van - 0345 017 9792

Motorbike - 0345 017 9795

Home - 0333 0151509

Let Property - 0333 0151508

Business - 0333 0151507

Travel - 0333 0151516

City Insurance Group
88-89 High St
Winchester
Hampshire
SO23 9AP
Tel: 01962 844848

E-Mail: info@cityinsurance.co.uk

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Existing clients - FAQs

Festive Opening Times

Christmas Eve

08:40 - 12:00

Christmas Day

CLOSED

Boxing Day

CLOSED

Friday 27th December

08:40 - 17:00

Saturday 28th December

09:00 - 12:00

Sunday 29th December

CLOSED

Monday 30th December

08:40 - 17:00

New Years Eve

08:40 - 12:00

New Years Day

CLOSED

Car

Van

Motorbike

Home

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Travel

Service Excellence Since 1989

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Existing Clients - FAQ

City Insurance Group is a trading style of City Broking Ltd (No 7184645) Registered in England and Wales. Registered Office: 88/89 High Street, Winchester. SO23 9AP England. Authorised and Regulated by the Financial Conduct Authority (No 520574)