Car Insurance
Cancelling Insurance Cover
Car Insurance
Contact us:
01962 844848

Service Excellence Since 1989
Coronavirus COVID 19 - For the latest updates please click here.

Cancelling Insurance Cover

We will need instructions in writing to effect cancellation of a current policy. Please write or email us at – in order to pass data protection we will need;

For Motor Insurance and other insurance types

  1. An email from the email address we hold on file that we took from you when cover was first arranged.
  2. Confirmation of the policyholder’s name
  3. The vehicle registration number (For Motor Insurance)
  4. The postcode and address we hold

In the circumstances we cannot accept cancellation instructions by email due to data protection restrictions we will contact you to request further confirmation.

Changing my Vehicle – Should I cancel Cover

If you are thinking of cancelling your motor insurance because you are buying a new vehicle, call us, it is very likely your existing policy will cover the new purchase.

Cancelling within the 14 days Cooling Off period

Should you cancel your policy within 14 days after receipt of the policy document, there will be a charge made by the insurer (please refer to the insurers policy summary) and a charge made by us of £50.00 whether cover has started or not.

Cancelling Cover after 14 days

Should you cancel your policy after the 14-day cooling off period, your insurer may charge short period rates for the time on cover plus their charges. Any amount returned to you will be net of a 15% claw-back charge and our fee of £75.00.

Can I cancel Cover If I a Have A Claim

Yes you can but this may be unwise as invariably there may be no refund of premium if the claim is of a "fault nature" and the premium will need to be paid in full

Can I cancel if I pay for my car insurance monthly?

Many people choose to pay their insurance monthly by direct debit. Cancelling the mandate does not mean that cover is cancelled. Cancellation of cover must be requested and premiums must be continued to be paid until confirmed. Any difference in premiums charged depending on the cancellation charges will have to be paid or refunded as appropriate.


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City Insurance Group
88-89 High St
SO23 9AP
Tel: 01962 844848



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City Insurance Group is a trading style of City Broking Ltd (No 7184645) Registered in England and Wales. Registered Office: 88/89 High Street, Winchester. SO23 9AP England. Authorised and Regulated by the Financial Conduct Authority (No 520574)