Car Insurance
Car Insurance
Current Vacancies
Car Insurance Car Insurance
Contact us:
0345 017 0733

Customer Service Advisor

Role: Customer Service Advisor - Personal Lines Insurance - Car, Van, Home, Travel
Location: Winchester
Reports To: The Management Team
Salary: up to £28k plus bonuses
Work Hours: Monday to Friday, 08.40 to 5pm - Saturdays 9am till Noon with Rota

Job Summary:

Working in a busy team mainly on the telephone, dealing with volume sales of car and van insurance but other products too including home and travel insurance. Dealing with enquiries and generally providing a Can Do Attitude aiming to impress and please our clients. We work in a busy environment arranging and renewing policies and you will need to be used to working in such a fast pace.

Essential Skills:

  • Good standard of education
  • Good proven sales skills
  • Good oral and written communication skills.
  • Have patience, politeness and maintain professionalism working in a busy environment.
  • Ability to multi-task and prioritise
  • Ability to communicate with both clients and colleagues at all levels of seniority.
  • Liaise effectively with other internal departments and external insurers.
  • Confidence to deal with difficult situations and to know when appropriate, seek guidance from managers
  • Good team working skills and ability to work with minimal supervision.
  • Desire to gain full understanding of products and processes and complete CPD (continuous professional Development)
  • Computers skills - Word Excel
  • Understanding the Data Protection Act.
  • Be able to empathise and show a caring attitude.

Main Duties and Responsibilities:

  • Selling, advising and arranging personal lines insurance.
  • Demonstrating a positive, enthusiastic attitude towards clients and recognising the importance of being a team player.
  • Understanding client's needs and requirements and working to impress them with knowledge and helpful attitude.
  • Providing client service in line with company policies and internal compliance.
  • Understanding the scope of products we deal with representing over 30 different Insurers
  • Being a point of contact for client's needs and dealing with these requirements to successful outcomes.
  • To maintain a good level of personal smartness and presentation.
  • To actively follow company policies & comply with Data protection
  • Contacting clients for required information, payment and supporting documents to fulfill validation requirements
  • Completing accurate records and computer files, diaries, journals and to the extent others can follow notes and history
  • To attend staff meetings and training as required.
  • Following instructions from managers and attending to jobs required


  • Previous experience in the Car Insurance sector.
  • Previous experience in Banking, Retail
  • Understanding of cars.
  • Call centre experience
  • Ability to problem solve
  • Good understanding of Maths and percentages

You can apply for a role stated below by sending an email to clearly stating what role you are applying for and attaching your current CV and any other relevant information.
Close Role


cheap car insurance  Car - 0345 017 9795
cheap van insurance  Van - 0345 017 9792
cheap motorbike insurance  Motorbike - 0345 017 9795
cheap home insurance  Home - 0333 0151509
cheap let property insurance  Let Property - 0333 0151508
cheap business insurance  Business - 0333 0151507
cheap travel insurance  Travel - 0333 0151516

City Insurance Group
88-89 High St
SO23 9AP
Tel: 01962 844848


Useful Info

Contact Details
About Us
Policy Documents
How to Claim
Driving Abroad - Brexit
Optional Extra Cover
Car & Van Breakdown Cover
News and Articles
Existing clients - FAQs
Latest News and Blogs

Green Card update and new driving laws
Read full article

Motor Update: Biggest fuel rise in 5 years – how to find cheaper fuel and improve fuel efficiency
Read full article

More than 90,000 drivers on the brink of losing their licence
Read full article

Scam Alert - Drivers warned of fraudulent DVLA messages
Read full article

The Best Types of Smart Home Security Device
Read full article

Covid-19 Motor Update: Car Dealerships set to reopen
Read full article

Thefts and Burglaries on the rise
Read full article

Van Insurance Guide and How to Reduce Your Premium
Read full article

Drink-driving related deaths highest in 10 years
Read full article

cheap car insurance

cheap van insurance

cheap motorbike insurance

cheap home insurance


cheap let property insurance

Let Property
cheap business insurance

cheap travel insurance


Service Excellence Since 1989

Site Links

Useful Links
City Insurance Group is a trading style of City Broking Ltd (No 7184645) Registered in England and Wales. Registered Office: 88/89 High Street, Winchester. SO23 9AP England. Authorised and Regulated by the Financial Conduct Authority (No 520574)